Shipping policy

Shipping Policy

Last Updated: 10/05/2026

Thank you for shopping with Zenqix. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how we process and ship orders.

1. Order Processing Time

All orders are processed within 3-4 Days after payment confirmation.

Orders are processed on business days only (Monday to Saturday, excluding public holidays).

Please note:

  • Orders placed on weekends or holidays may experience slight delays

  • During high-demand periods, processing times may be extended

2. Shipping Methods

We may use trusted courier and logistics partners to deliver your orders, including:

  • Delhivery

  • Blue Dart

  • DTDC

  • India Post

  • Other reliable shipping providers

Shipping methods available may vary depending on your location.

3. Delivery Timeframes

Estimated delivery times:

  • Metro Cities: 2-3 Days

  • Other Cities & Towns: 4-5 Days

  • Remote Areas: 4-5 Days

Delivery timelines are estimates and may vary due to:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Unforeseen circumstances

We appreciate your patience in such situations.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Product weight

  • Shipping method selected

Shipping Cost: - 

We may occasionally offer:

  • Free shipping promotions

  • Discounted shipping offers

  • COD charges (if applicable)

These offers may be subject to terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS

  • Tracking number/details

Customers can use the tracking information to monitor shipment progress.

If you do not receive tracking details within the expected timeframe, please contact us at gaikwadapparao091@gmail.com.

6. Delivery Issues and Delays

If your order is delayed, lost, or marked as delivered but not received, please contact us immediately.

While we work closely with courier partners to resolve issues, delays caused by logistics providers may occasionally occur.

Zenqix is not responsible for delays caused by:

  • Incorrect shipping information provided by customers

  • Natural disasters or emergencies

  • Courier service disruptions

  • Government restrictions or public holidays

7. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept the order

the courier may reattempt delivery or return the package to us.

Additional shipping charges may apply for re-shipment.

8. International Shipping

Zenqix does not offer international shipping.

If international shipping is available:

  • Delivery timelines vary by destination country

  • Customers are responsible for customs duties, taxes, and import charges where applicable

  • International shipping delays may occur due to customs clearance procedures

9. Damaged Packages

If your package arrives damaged:

  • Do not discard the packaging

  • Take clear photos/videos of the package and product

  • Contact us within 1 Day of delivery

We will review the issue and assist with a replacement, exchange, or refund where applicable.

10. Contact Information

For shipping-related questions or support, please contact us:

Zenqix
Email: gaikwadapparao091@gmail.com
Address: Swargate pune maharashtra 411037

By placing an order with us, you agree to this Shipping Policy.