Refund policy

Return & Refund Policy

Last Updated: 10/05/2026

At Zenqix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in original condition

  • Include original tags, packaging, and accessories

  • Not be damaged due to misuse or improper handling

  • Be returned within the eligible return period

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within 2 Days of receiving the order.

After this period, we may not be able to process returns or refunds.

3. Non-Returnable Items

The following items are non-returnable and non-refundable unless damaged or defective:

  • Customized or personalized products

  • Digital/downloadable products

  • Gift cards

  • Clearance or final sale items

  • Used or washed apparel

  • Intimate or hygiene-related items

4. Return Process

To initiate a return, please contact us at:

Email: gaikwadapparao091@gmail.com

Please include:

  • Order number

  • Product details

  • Reason for return

  • Photos (if item is damaged or defective)

Once your request is approved, we will provide return instructions.

5. Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds may take up to 2 Days to reflect in your account depending on your payment provider or bank

Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchange Policy

We offer exchanges for:

  • Wrong size

  • Damaged items

  • Defective products

  • Incorrect items received

Exchange requests must be made within 2 Days of delivery and are subject to product availability.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 2 Days of delivery.

Please provide:

  • Order number

  • Clear photos/videos of the product and packaging

We will arrange a replacement, exchange, or refund at no additional cost where applicable.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Original shipping charges are non-refundable unless caused by our error

  • We recommend using a trackable shipping method for returns

9. Cancellation Policy

Orders may only be cancelled before they are shipped or processed.

Once an order has been dispatched, cancellation may not be possible.

10. Contact Information

For any questions regarding returns or refunds, please contact us:

Zenqix
Email: gaikwadapparao091@gmail.com
Address: Swargate pune maharashtra 411037

By purchasing from our website, you agree to this Return & Refund Policy.